Last updated: 17 September 2026
Where do you deliver?
Across Australia, with Free Tracked Delivery and no minimum order value.
How long will my order take?
Dispatch is within 3 calendar days of payment confirmation. Delivery is estimated at 7–15 calendar days after dispatch. Allow up to 18 calendar days under the usual schedule. Read our delivery policy for tracking, delays and separate parcels.
Are products shipped from Australia?
Not necessarily. Orders can be sent directly by fulfilment partners outside Australia. Kivellan remains your point of contact.
Which currency and payment options do you use?
Australian storefront prices are in AUD. Checkout displays the payment options available for your location and device, along with your final total before payment.
Can I select different options in a set?
Where a product page offers individual choices, select an option for each item in the set. Review your chosen items and quantities before paying.
How do I track an order?
Use the link in your shipping confirmation or visit Track your order. Tracking depends on carrier scans and may not appear immediately after dispatch.
What if a product arrives damaged or develops a fault?
Contact contact@kivellan.com with your order number and details of the issue. Our Returns & Refunds policy explains Australian consumer guarantees and how we handle a problem.
Can I change my mind or cancel?
We do not offer a general change-of-mind return period. Contact us promptly about cancellations or changes; we will check whether fulfilment can be stopped. This does not affect your statutory rights.
How can I contact Kivellan?
Email contact@kivellan.com or use our contact page. Do not include payment-card details or passwords.