Getting ready to go.
Orders are prepared and dispatched within 3 days. Your shipping email will include the available tracking details.
KIVELLAN CUSTOMER CARE
DELIVERY, KEPT SIMPLEA little closer.
A little closer.
Every step.
From our dispatch to your doorstep. Enter the tracking number from your shipping email to see the latest available carrier updates.
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YOUR TRACKING NUMBER
Ready to follow along.
Your tracking lookup opens in a new tab. If it did not open, use the link above. New numbers may take time to show their first scan.
Updates as they happen.
Tracking appears as your parcel is scanned by the carrier. A gap between scans does not always mean a delay.
Something to look forward to.
Estimated delivery is 7–15 days after dispatch across Australia, with free tracked delivery.
My tracking number is not showing an update.
Check the number in your shipping email. New numbers can take time to receive a first scan. If an update is overdue or the result does not match your order, email contact@kivellan.com with your order number.
My set is arriving in more than one parcel.
Some sets and multi-item orders ship separately. Track each parcel using its own tracking number. Contact us if you are missing a number.
My parcel is late or marked as delivered.
If you have not received it, contact us. We will investigate with the fulfilment partner and carrier. Read our Shipping & Delivery policy for the full details.