Shipping policy

Last updated: 17 September 2026

Delivery across Australia

We offer Free Tracked Delivery throughout Australia. There is no minimum order value and no shipping charge for Australian orders, including single items and sets.

Dispatch and delivery times

  • Dispatch: orders are prepared and dispatched within 3 calendar days of payment confirmation.
  • Delivery: estimated arrival is 7–15 calendar days after dispatch.

The delivery estimate is additional to preparation time. Allow up to 18 calendar days from payment confirmation under our usual schedule. These are estimates, not a guaranteed arrival date. Carrier disruption, customs checks and remote-area access can affect delivery. If we become aware of a material delay, we will contact you with the available information and your options.

Where your order comes from

We work with fulfilment partners, including suppliers outside Australia. Your order may be dispatched directly from an overseas partner. An Australian delivery address does not mean that an item is stocked or made in Australia. Kivellan remains your contact for the purchase and delivery.

Tracking and separate parcels

We send a shipping confirmation with the available tracking details once your order is dispatched. Carrier scans may take time to appear. Sets and orders containing several items may arrive in separate parcels; we will provide the available tracking for each shipment. Use Track your order or your order confirmation to check progress.

Address changes and delivery problems

Check your delivery address before paying. Email contact@kivellan.com promptly if it needs correcting; changes may not be possible after dispatch. If an address cannot be serviced, we will contact you to arrange an alternative or a refund rather than leave the order unresolved.

If your parcel is late, missing, damaged or marked as delivered when you have not received it, contact us with your order number. We will investigate with the fulfilment partner and carrier and arrange an appropriate outcome. If we cannot supply your order within the agreed or a reasonable time, we will offer an appropriate solution, including a refund where required. You do not have to resolve a supplier problem on your own.

Charges and your rights

Australian storefront prices are displayed in AUD. Taxes and other charges collected by Kivellan are disclosed before payment. If a carrier requests an unexpected customs payment, contact us before paying so we can check it with the fulfilment partner.

This policy does not limit your rights under the Australian Consumer Law. See our Returns & Refunds policy for product problems.